Seeing as it's common practice in IT to email support@something and not really care about the identity of the person on the other end of a web chat, as long as they solve your issues, why should we complain about how accountants manage their service?
Having said that, the more often my accountant is changed the more I think that the service, or at least my accounts, can't really be very complicated and I might as well choose the one with the lowest cost.
I suppose they could go the Tesco "Some nice sounding farm name that doesn't exist" route, inventing people, with fixed names and characters, that apparently stay with you forever but are just managed by backroom staff. I've never called my accountant, let alone met any of them.
Having said that, the more often my accountant is changed the more I think that the service, or at least my accounts, can't really be very complicated and I might as well choose the one with the lowest cost.
I suppose they could go the Tesco "Some nice sounding farm name that doesn't exist" route, inventing people, with fixed names and characters, that apparently stay with you forever but are just managed by backroom staff. I've never called my accountant, let alone met any of them.
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