Dip in Level of Service from Nixon Williams

[zonkkk]

Ditto, had to pull them up on several issues recently and only just got my final accounts, 6 months late after a lot of prodding.

Do you mean 6 months after they were supposed to be filed or 6 months after year end?
If it's the latter it's bad, but not 'late'.

[simondolan]

I left last year because of it. They've been the worst accountants I've ever had. A year of mistakes and terrible service. Since I complained they have been unhelpful, aggressive and even a little bit malicious in our dealings.

Good news is there are still a few really good firms out there.....

[SueEllen]

I want Avatars!

I want strap lines!

I want signatures!

AND I WANT THEM NOW!!

If these guys can have them then so can we!!

Time to move on...

[babybel]

I second that

I left last year because of it. They've been the worst accountants I've ever had. A year of mistakes and terrible service. Since I complained they have been unhelpful, aggressive and even a little bit malicious in our dealings.

[jonskids]

Same with me too. Used to be great but now I have to chase things every quarter and have also just had to forward my 'main contact' details of what her team leader put through in June as she had nothing on record. Some process / procedure issues there I think. Leaving at next year end.

Yes I know replying to my own post is rubbish but.....

The response I received today from NW suggests the Team Leader has departed and the 'main contact' updates on my accounts show either the advice I received from the (now departed) was wrong or the review by my 'main contact' is wrong.

Mess I could do without. Will be looking to start the process of changing accountants tomorrow.

[simondolan]

Shouldn't this thread be in Accounting? Mods?

Agreed. Plenty more like it over there too....

[starstruck]

I'm afraid I have to agree also.

Still waiting my EOY accounts that are 6 months late. NW used to be amazing but I'm quite concerned now.

[Dark Black]

Shouldn't this thread be in Accounting? Mods?

[Dark Black]

Same here.

Having to prod them to get things done too.

They used to be excellent. Something has changed for the worse & it seems to have coincided with their introduction of an automailer system for payroll etc. You'd have thought that would have freed up their staff to make everything more not less efficient.

Maybe there's been a headcount....

Ditto, had to pull them up on several issues recently and only just got my final accounts, 6 months late after a lot of prodding.

Great shame as they used to be excellent.. Keeping my options open and if things don't improve will be looking a for a new accountant next year.

[Tank]

Same with me too. Used to be great but now I have to chase things every quarter and have also just had to forward my 'main contact' details of what her team leader put through in June as she had nothing on record. Some process / procedure issues there I think. Leaving at next year end.