Hi,
I was supposed to start a gig on Monday (1/12) at an IB which required a meticulous a priori screening process. An outsourced (still UK) compliance company was assigned for the collection of all necessary signatures & references. Now I found out that the compliance assistant whom I have been working with for the whole month of November to get all necessary papers done, left the company a week before my gig was about to start. Some two other assistants & supervisor took on my file and started requesting more and more references and verifications which partly were already provided.
All good but I have the feeling they are working very clumsy making many mistakes because eventhough I have always provided them with what they have asked me, the IB rejected my file becausue of missing references last Friday delaying my start day by one day.
Monday now, being at home, I spent a whole day working around providing the compliance team with all the missing references only for them to submit my file in the evening and to be rejected once again. Reason being, one additional personal reference was required to verify my voluntary university group activities. This means I'm losing a second day of my gig.
All the references and paperwork that I handed in were available at all times. Had the compliance team only asked for them 3 weeks ago, when they should have, all would be fine.
There's clearly inefficiency and incompetency on their side, but I'm the one losing money, the agency is losing commission, and the IB is getting pressure to meet the project deadline.
Can the compliance company be held liable for this misconduct? Can I bill them a reduced standby rate for the days that I'm missing work because of them?
Many thanks
I was supposed to start a gig on Monday (1/12) at an IB which required a meticulous a priori screening process. An outsourced (still UK) compliance company was assigned for the collection of all necessary signatures & references. Now I found out that the compliance assistant whom I have been working with for the whole month of November to get all necessary papers done, left the company a week before my gig was about to start. Some two other assistants & supervisor took on my file and started requesting more and more references and verifications which partly were already provided.
All good but I have the feeling they are working very clumsy making many mistakes because eventhough I have always provided them with what they have asked me, the IB rejected my file becausue of missing references last Friday delaying my start day by one day.
Monday now, being at home, I spent a whole day working around providing the compliance team with all the missing references only for them to submit my file in the evening and to be rejected once again. Reason being, one additional personal reference was required to verify my voluntary university group activities. This means I'm losing a second day of my gig.
All the references and paperwork that I handed in were available at all times. Had the compliance team only asked for them 3 weeks ago, when they should have, all would be fine.
There's clearly inefficiency and incompetency on their side, but I'm the one losing money, the agency is losing commission, and the IB is getting pressure to meet the project deadline.
Can the compliance company be held liable for this misconduct? Can I bill them a reduced standby rate for the days that I'm missing work because of them?
Many thanks
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