I've been with Parasol for over 4 years and I have always been pleased with their service, and have trusted them to pay me the right amount and on time, which they generally did a good job of doing.
This month I decided to actually run through the calculations on my latest Parasol monthly payslip since they changed the payslip format back in October. My math skills aren't all that great but I discovered a charge which I couldn't account for. On the new payslip underneth the 'Parasol Margin' deduction line (£119.50 incidentally), there is another deduction line labeled 'Employment costs', this is a total of the employer NI charges, and in my case my pension contribution, cushty...or so I thought. But having calculated the 'er NI and pension contribution I was left with a mysterious unaccounted £128 charge which had been taken by Parasol from my invoice receipt.
I called Parasol to be told (in a very guarded manner) that the £128 charge is an extra deduction to cover Parasol insurance and operating costs - he was all a bit vague to be honest. That's very strange, I said, as I thought liability/indemnity insurance is already covered in my standard £119.50 fee. And any other charges would be complete news to me. Apparently not he said. I asked for a breakdown of the £128 to find out exactly what it represented. The Parasol guy told me that he would need to investigate and email me back the breakdown. He couldn't wait to get me off the phone.
I'll await their response tomorrow, but something doesn't feel quite right. I will update tomorrow.