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Advice Requested - Video Link Software

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    Advice Requested - Video Link Software

    Using video to interact with customers is relatively rare but it's starting to happen. HSBC were looking for relevant PMs not so long ago and I believe RBS do mortgage interviews by video.

    I'd like to find about how you do this. It's probably always going to be a niche thing but could be a bit of fun.

    I'm aware of things like Skype, and have used Webex. I know there are vendors who will sell you solutions at enormous cost but I think the real constraints must be:
    • requires no client software apart from what the user already has
    • low cost
    • must be able to fit into a call centre environment ie multiple call handlers
    • as high quality as possible


    Can you suggest any products that you've seen work or might fit the bill?

    Or any other thoughts you have.
    "Don't part with your illusions; when they are gone you may still exist, but you have ceased to live" Mark Twain

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