I'm on a project where they're trying to automate reading incoming emails and directing them to work queues.
They've decided they can scan the mails for certain words or strings. I said it's more difficult than that. You need to either parse the text to get some idea of sentence structure or use analytics that looks for millions of correlations involving frequency, other words near by etc etc.
So far it's failing badly. I've said it will never work but I could be wrong of course.
I just wondered whether you've seen this kind of thing and can pass on any pointers eg did you have limitations on mail format, mandatory title words etc. Did you succeed with string searching logic or did you have to use more sophisticated software?
They've decided they can scan the mails for certain words or strings. I said it's more difficult than that. You need to either parse the text to get some idea of sentence structure or use analytics that looks for millions of correlations involving frequency, other words near by etc etc.
So far it's failing badly. I've said it will never work but I could be wrong of course.
I just wondered whether you've seen this kind of thing and can pass on any pointers eg did you have limitations on mail format, mandatory title words etc. Did you succeed with string searching logic or did you have to use more sophisticated software?
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