Closed BT business line. Final Bill WTF!

[CloudWalker]

I was paying nearly £70 pm for a BT business line and broardband and decided to go back to a standard residential package still with BT as It was cheeper.
Well i've just had a bill for £640.81 !

When I was doing the switch I was never told this would happen!
Help!

[northernladuk]

What's bumped it up?

[CloudWalker]

I dont know yet, but I think after reading the small print there is a clause says:
In your BT Business Complete Contract you've agreed to a Minimum Period of 24 months, which ends on 22/05/2016 and a Committed Spend of £660.00 per year.
Please remember that if you fail to meet 80% of this committed spend, then BT will apply an Annual Charge.



So it looks like they have charged me a Whole Year up front! just for moving back to residential.

[malvolio]

Or they've merely exercised the agreed contract since you've bailed early...?

[northernladuk]

Seems reasonable then.

[CloudWalker]

But I didn't leave BT

Let this be a WARNING to BT customers

[Scruff]

"You" might not have left BT, but the contract was between YourCo and BT, which was terminated and they have put YourCo to terms. Your residential contract is a brand new one between You and BT.

[TykeMerc]

I dont know yet, but I think after reading the small print there is a clause says:
In your BT Business Complete Contract you've agreed to a Minimum Period of 24 months, which ends on 22/05/2016 and a Committed Spend of £660.00 per year.
Please remember that if you fail to meet 80% of this committed spend, then BT will apply an Annual Charge.



So it looks like they have charged me a Whole Year up front! just for moving back to residential.

It looks like a clear case of them charging you the agreed rate in the contract, you've terminated over 12 months early.

[Gumbo Robot]

But I didn't leave BT

Let this be a WARNING to BT customers

Look on the bright side.

At least you'll get BT Sport now

[northernladuk]

But I didn't leave BT

Let this be a WARNING to BT customers

You (us) of all people should be reading contracts and understanding penalty clauses.

How can you not understand the difference between termination and starting a new contract and leaving BT?