I will be getting in touch with pug UK today depending on their response. Customer service does not seem great here!
On the previous occasion when they failed to fix the problems which they are looking at now (2 weeks after it was bought) she asked for a courtesy car while it was being repaired. They wouldn't give here one because they didn't have any available - the reason was because the dealerships mechanics use them as their personal runabouts. A mechanic told her this while giving her a lift back home in one of the courtesy cars!
They have offered to go out for a drive to asses how she drives this ex-rental car to see if her tiny mileage has caused the damage as opposed to the 12k miles put on it by the customers of Avis! And we all know how hire cars get treated!
She has already told them that there is absolutely no possibility of us paying anything for this car. I would like to go further and hire a car and bill them for the cost. At the end of the day, having transport is needed when you live out of the way and have an 8 year old son who cannot see!
On the previous occasion when they failed to fix the problems which they are looking at now (2 weeks after it was bought) she asked for a courtesy car while it was being repaired. They wouldn't give here one because they didn't have any available - the reason was because the dealerships mechanics use them as their personal runabouts. A mechanic told her this while giving her a lift back home in one of the courtesy cars!
They have offered to go out for a drive to asses how she drives this ex-rental car to see if her tiny mileage has caused the damage as opposed to the 12k miles put on it by the customers of Avis! And we all know how hire cars get treated!
She has already told them that there is absolutely no possibility of us paying anything for this car. I would like to go further and hire a car and bill them for the cost. At the end of the day, having transport is needed when you live out of the way and have an 8 year old son who cannot see!
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