Oracle support - oh dear
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  1. #1

    Ddraig Goch

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    Default Oracle support - oh dear

    Been going downhill since Sun days......

    Fail to see how a system down and business affecting is not a priority 1. Seems pointless to pay for 4 hour response because they just make excuses like they can't get the part (not my problem).

    Yesterday, they managed to send the completely wrong part (it wasnt even close) then moan and whine that they wouldn't be able to get the part delivered until Thursday. Not cool.
    In the end they did manage to send it by 2am - funny that!
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    Should be clustered if itís that important.

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    Quote Originally Posted by psychocandy View Post
    Been going downhill since Sun days......

    Fail to see how a system down and business affecting is not a priority 1. Seems pointless to pay for 4 hour response because they just make excuses like they can't get the part (not my problem).

    Yesterday, they managed to send the completely wrong part (it wasnt even close) then moan and whine that they wouldn't be able to get the part delivered until Thursday. Not cool.
    In the end they did manage to send it by 2am - funny that!
    Are you asking for anything or just having a moan? Log it it and flog it to second line, no longer your problem. Easy.
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    Prof Cunning @ Oxford Uni

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    What Oracle hardware went down?
    Why was there no backup if it was business critical?
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    Quote Originally Posted by WTFH View Post
    What Oracle hardware went down?
    Why was there no backup if it was business critical?
    Must have a tape backups. They've taken PC on.
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    Faqqed Off

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    Quote Originally Posted by northernladuk View Post
    Are you asking for anything or just having a moan?
    Rhetorical.

    Maybe a nice mod can move this where it belongs rather than in the Technical forum where it has no place.
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  7. #7

    Ddraig Goch

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    Quote Originally Posted by WTFH View Post
    What Oracle hardware went down?
    Why was there no backup if it was business critical?
    long story.....
    Rhyddid i lofnod psychocandy!!!!

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    Ddraig Goch

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    Quote Originally Posted by northernladuk View Post
    Must have a tape backups. They've taken PC on.
    Now I did do a gig a few years now where one of the tasks was swapping the tapes. It was a 3rd line role but low level - I was skint.

    Took all afternoon mind. Had to walk around a big site (hospital). I didnt mind - get paid either way.
    Rhyddid i lofnod psychocandy!!!!

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    Prof Cunning @ Oxford Uni

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    Quote Originally Posted by psychocandy View Post
    long story.....
    I've got a 3 hour meeting about to start...
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    eek
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    Quote Originally Posted by WTFH View Post
    I've got a 3 hour meeting about to start...
    +1 although its probably only 2 hours in my case...
    merely at clientco for the entertainment

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