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Some advice required, been asked to quote for a support contract.

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    #21
    Just an update.

    Been doing this since July now, going really well. The first few months were busy but been very quiet since November.
    We have always been on site within 2 hours of any call and pop in once a week for a hour.
    They are extremely happy with the service they are getting which is fantastic.

    So it's £700 a month for a hour a week and not been called out over and above that since before Xmas.

    Couldn't have worked out better

    Comment


      #22
      Originally posted by TheAnalyst View Post
      Just an update.

      Been doing this since July now, going really well. The first few months were busy but been very quiet since November.
      We have always been on site within 2 hours of any call and pop in once a week for a hour.
      They are extremely happy with the service they are getting which is fantastic.

      So it's £700 a month for a hour a week and not been called out over and above that since before Xmas.

      Couldn't have worked out better
      Nice one, that's how to do good business

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        #23
        Thought I'd update this.

        7 years or so on and we still have this contract.

        We now are LTD Co and charge £1490 pcm, this includes up to 20 hours per month on-site and unlimited remote support.

        In reality my partner and I are there for a couple of hours each per week.

        We do various of additional projects outwith the standard support agreement and we charge £30 p/h per head for that.

        We also supply them with various consumable hardware and we deal with mobile device repairs.

        Last year we turned over approx £30k, with a gross profit of £22k, this year we're looking at nearer £35k/£27k.

        We do this alongside our full time jobs as desktop support engineers, works well.

        Comment


          #24
          Originally posted by TheAnalyst View Post
          Thought I'd update this.

          7 years or so on and we still have this contract.

          We now are LTD Co and charge £1490 pcm, this includes up to 20 hours per month on-site and unlimited remote support.

          In reality my partner and I are there for a couple of hours each per week.

          We do various of additional projects outwith the standard support agreement and we charge £30 p/h per head for that.

          We also supply them with various consumable hardware and we deal with mobile device repairs.

          Last year we turned over approx £30k, with a gross profit of £22k, this year we're looking at nearer £35k/£27k.

          We do this alongside our full time jobs as desktop support engineers, works well.
          Thanks for coming back and telling us how it's going.

          This is a perfect thread for showing others how IT business is negotiated and run.

          Good luck for the future!
          "I can put any old tat in my sig, put quotes around it and attribute to someone of whom I've heard, to make it sound true."
          - Voltaire/Benjamin Franklin/Anne Frank...

          Comment


            #25
            Originally posted by TheAnalyst View Post
            Thought I'd update this.

            7 years or so on and we still have this contract.

            We now are LTD Co and charge £1490 pcm, this includes up to 20 hours per month on-site and unlimited remote support.

            In reality my partner and I are there for a couple of hours each per week.

            We do various of additional projects outwith the standard support agreement and we charge £30 p/h per head for that.

            We also supply them with various consumable hardware and we deal with mobile device repairs.

            Last year we turned over approx £30k, with a gross profit of £22k, this year we're looking at nearer £35k/£27k.

            We do this alongside our full time jobs as desktop support engineers, works well.
            Thanks for updating.

            Comment


              #26
              As someone new to this thread, it was nice to see how you got on through the project! Great job, you should definitely keep building on your business if you can / want to! You obviously have a knack for it

              Comment


                #27
                This is great post.

                I'm a web developer / programmer, working on developing monthly support for some clients. This has given me some great ideas and options to add.
                Green Box - Freelance Web Design and Development in London

                Comment


                  #28
                  Great thread, thanks for posting, really inspiring, well done

                  Comment

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