Recently completed a job and invoice total is more than the original quotation, additional 3/4 of which was requested by client, but 1/4 was my omission of a few items from the quotation. We always state on quotes that we estimate as accurately as we can, but cost may change due to nature of the work etc. However, this was my error in missing several items off the quote. Client can be quite difficult as already proved on another job we did for them and queried every item even though they requested by them.
How would you tackle this?
How would you tackle this?
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