Originally posted by northernladuk
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Yes, finding contracts is indeed my job, so if I can improve or streamline that process then I am doing my job better.
I agree with you about not making the agents work harder and then loosing them. I think maybe if I simply leave the answers on my mobile message service and then at the end of that message direct them to an easy to remember email set up specifically for this purpose. Then all they would need to do is listen to the message to determine if it is worth taking things further and they can either leave a message or email.
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