Sadly the problems began when someone though they could save money going down the outsource route.
Unless requirements are fully laid out and explicit every single external supplier I have worked with will take everything to the letter of the requirements even if they know that is not the spirit of the requirement - why would they do anything else they are in it to make as much money as possible and they can make a fortune from rework where the requirements are even slightly ambiguous.
As others have said as the supplier selection was no doubt made at an exec level based purely on price then shouting about it too much will get you canned, smile keep invoicing and take what you can.
Unless requirements are fully laid out and explicit every single external supplier I have worked with will take everything to the letter of the requirements even if they know that is not the spirit of the requirement - why would they do anything else they are in it to make as much money as possible and they can make a fortune from rework where the requirements are even slightly ambiguous.
As others have said as the supplier selection was no doubt made at an exec level based purely on price then shouting about it too much will get you canned, smile keep invoicing and take what you can.
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