Quote:
Originally Posted by The Lone Gunman
He could have just gone after him instead of politely asking him to edit his post.
If it had been true it would not have been libelous.
I am sure Simon takes criticism well and always seems serious about sorting it.
Wind your neck in.
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That wasn't polite. It was a public threat of legal action. Polite would have been a PM.
A public threat of legal action is done for the benefit of everyone else. It is a way of clearly saying "Criticise me and I'll sue so don't criticise me".
I would not want to do business with a supplier with such an attitude: there is too much risk. I'll just go elsewhere.
It is the absolute opposite extreme of customer care: it is customer punishment.
No, he does not take criticism well. He responds volubly and demands evidence. Taking it well is "Thanks for raising this, I've sent you a PM, let's take this off-line". Then fix the problem and once the customer is happy ask them if they would do a follow-up message to the effect of "I was wrong, he actually does care!"
I'll stick my neck out further: doing business with someone whose first reaction to "I'm having trouble with X, please help" is "I'm X and I'll see you in court" is an unnecessary and foolhardy business risk.
EDIT: PS And that is why people are too frightened to make full use of ContractorUK's knowledge: some of us are too frightened of the accountants on here.