Just started contracting and thought I was making a sensible choice with RBS for my Business bank account - bricks and mortar, local branch, 2 years free etc.
How wrong can I be? They're a complete shower of tulip! What's more, they're changing to W&G and won't have a local branch soon.
I'd like some recommendations for a bank that make things nice and simple. Lloyds? Santander? Barclays? HSBC? Metro?
Read on if you want to hear how inept they've been...
I applied online for the account in February before I started my first contract. Had to chase them 2 weeks later because I'd had nothing, not even an acknowledgement. They sent me a load of paperwork to fill in, and had to take it to the branch with proof of ID. That was quick and easy enough.
10 days later I hadn't heard so I called them to chase. I got a letter the next day saying they wanted to conduct a "Business Review" and to call them up.
I called and found out that I was only able to book the appointment, not do the review. So that was a week later, and at least was done over the phone.
Eventually the account is set up and I got my shiny debit card and managed to login to the account online. By which point I've completed a month of work and had a payment into my account so I can see the money.
I've just logged in to set up a payee so I can pay my wages.....and it won't let me because I haven't activated the "being able to make payments" facility of my account.
I decided to phone them up to try and sort it over the phone, and the jokes just kept coming. They have to send me an activation code which is either by post or by SMS - they can't select which one, only request it and then let the system decide how it wants to send it. I'll get it within 7 working days!
My last hope was that I could use a card reader machine. Except, I haven't received one. And the online system won't let me use one anyway, because it knows I haven't got one. Even though my NatWest one will apparently work, there's no way for me to bypass that check on their system.
I'd already decided that I'd look for a better account provider, but I can't do it soon enough now.
How wrong can I be? They're a complete shower of tulip! What's more, they're changing to W&G and won't have a local branch soon.
I'd like some recommendations for a bank that make things nice and simple. Lloyds? Santander? Barclays? HSBC? Metro?
Read on if you want to hear how inept they've been...
I applied online for the account in February before I started my first contract. Had to chase them 2 weeks later because I'd had nothing, not even an acknowledgement. They sent me a load of paperwork to fill in, and had to take it to the branch with proof of ID. That was quick and easy enough.
10 days later I hadn't heard so I called them to chase. I got a letter the next day saying they wanted to conduct a "Business Review" and to call them up.
I called and found out that I was only able to book the appointment, not do the review. So that was a week later, and at least was done over the phone.
Eventually the account is set up and I got my shiny debit card and managed to login to the account online. By which point I've completed a month of work and had a payment into my account so I can see the money.
I've just logged in to set up a payee so I can pay my wages.....and it won't let me because I haven't activated the "being able to make payments" facility of my account.
I decided to phone them up to try and sort it over the phone, and the jokes just kept coming. They have to send me an activation code which is either by post or by SMS - they can't select which one, only request it and then let the system decide how it wants to send it. I'll get it within 7 working days!
My last hope was that I could use a card reader machine. Except, I haven't received one. And the online system won't let me use one anyway, because it knows I haven't got one. Even though my NatWest one will apparently work, there's no way for me to bypass that check on their system.
I'd already decided that I'd look for a better account provider, but I can't do it soon enough now.
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