Closed BT business line. Final Bill WTF!

[flamel]

Separate Business

BT Business and BT Residential are to all intents and purposes separate businesses.
Like many organisations these divisions don't talk to each other and certainly don't consider themselves to be just 'BT'.
Plus they're both tricky f*&#ers to deal with.

[CloudWalker]

UPDATE!

I've just been on the phone to BT and explained the situation and they have waved the £640.81 Final Bill
I just had to prove I was still a BT customer by giving them my new Residential account number which matched my phone number.

Milky Bars are on Me!

[Scruff]

Well done - good result!

[garethevans1986]

Next time, read the blood contract!

[Platypus]

I was paying nearly £70 pm for a BT business line

I'm paying that for BT residential with fibre. You may not save as much as you think you will, nevermind the £640 bill !

EDIT: oh I see they've "waved" that bill

[GillsMan]

They did this when I moved into a serviced office so didn't need them anymore. What was annoying was that I had taken out their business line 3 years ago. However, when I moved home, they started the contract anew, something I wasn't aware of. I thought that was a bit underhand.

[flamel]

I'm paying that for BT residential with fibre. You may not save as much as you think you will, nevermind the £640 bill !

EDIT: oh I see they've "waved" that bill

I wish I could get fibre. Maybe if I "waved" my bill at BT Business they would install it?

[Unix]

I was paying nearly £70 pm for a BT business line and broardband and decided to go back to a standard residential package still with BT as It was cheeper.
Well i've just had a bill for £640.81 !

When I was doing the switch I was never told this would happen!
Help!

Tell them you are switching to another provider totally that might help lower it, but you should have read the contract or clarified this before hand.

[d000hg]

There's reading the contract, and there's BT warning you this will happen.

Can you switch back and stay with the old service until it makes sense to switch - cooling off periods, etc?