Quote:
Originally Posted by Moscow Mule
I'm sorry, but that's what the forum is for.
All of the providers are entitled to have an account here and have a right of reply.
I think it's important that if people have a problem with a particular service provider they should let others know. I also think that when (if?) it's resolved they should be gracious enough to come back and tell us.
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Agreed - but what usually happens (in all but one case in my experience) is this:
1. OP with few if any previous posts comes on with a complaint of some kind -a complaint which has never previoulsy been raised with me or anyone else at my company
2. I post something along the lines of "please email me and I'll sort it out"
3. No one emails me or comes back to post anything else on the forum.
I'm not trying to convince anyone we are 100% perfect and we certainly can't be all things to all people, but as the largest provider in the market by a factor at least 4, we are wide open to competitors using underhand tricks to try to damage our reputation.
I would again urge any clients with any problems whatsoever to contact me directly - I'm always on hand to help